Very bad contract management

<p>My contract expired and I could not get through to the call centre. The lines are always busy. Furthermore Planet fitness did no even notify me that my contract was expiring. The contract was a deal whereby you pay an upfront fee and then only get charged from the second year. I am now in the third year and being charged the premium amount of the second year. I am awaiting a call back from the cancellation department but not very hopefull that anything will really happen. This is very poor contract management from their side, and auto renewal without even a phone call is *******.</p>