LL
Leandri L

1 reviews | Active since Apr 2018

05 Aug 2025, 19:06

Vanderbijlpark Planet Fitness

I’ve noticed that the current manager’s attitude toward members doesn’t reflect the welcoming environment most of us expect. It’s discouraging and affects my experience at the gym. I hope this can be addressed.

Joy, Getty(Maria), Awonke, Mpho and Lebo are great at what they do and for them I say thank you. They should be looked after, they add value to the gym.

Several machines have been out of order for a while now, and there hasn’t been clear communication on when they’ll be fixed. Combined with the unfriendly attitude from management, the overall experience has really declined.

As paying members, we expect basic upkeep and a welcoming environment. I’m hoping this can be addressed soon.

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Replies (1)
Planet Fitness
Planet Fitness's reply06 Aug 2025, 16:12
Official
Hi Leandri, 

Thank you for sharing your feedback with us. We appreciate you highlighting both your concerns and the positive experiences with our team members. We will be in touch soon to help address your concerns and ensure your experience at the gym improves. 

Kind regards,
The Planet Fitness Team 💙