Utterly disgusted with service levels and customer service

I am having the worst service EVER. I called Planet Fitness some time in September as my card was charged an excessive amount of R999 which had been resolved and liaised with agent Planetfitness3 whom had sent me an email that the account will be frozen for the month of October and that I will not be paying anything until November nut then again Planet Fitness tried to charge my account of R999. I called again and spoke to Dimakatso whom promised to speak to management about the matter and whenever I call regarding the matter weeks later and she is never available and I would like to know if this needs to be handed over to the consumer act as well as ombudsmen as this is inexcusable for corporate to handle situations in any such manner. I really hope a manage get a back to me regarding this with a solution but I highly doubt that will ever happen