UTTERLY DISGUSTED WITH PLANET FITNESS AND HOW THEY EXPLOIT PEOPLE

I would never advise anybody to join planet fitness ever. I am somebody that believes in giving credit where credit is due and always gave compliments for good service. but when it comes to Planet Fitness and the majority of its staff that work in the call they are Pathetic. They are ****s and ******* if i can go so far in saying so. I was employed as a financial service advisor with Discovery, so i am aware of all the benefits when it came to Vitality. I joined the planet fitness gym as i was aware i would get a discount off the original fees. First problem was they did not allocate the discount and charged me full fees with buddy tag. When i tried resolve it they made as the amount i paid in 4months paid for my full discounted years premiums, planet fitness said they cant help me i have to pay another joining fee and take a new 1 year contract which i did. during the time of that 1yr contract i cancelled my membership so i lost the discount and i paid the full fees. my 1yr contract came to an end so i was been debited month on month. i could not afford the R800 per month for gym and informed planet fitness that there are cheaper gym fees even in Umhlanga so i will be cancelling. when i called Planet fitness on the 25TH February my contract was up like i stated the call center agent told me i don't need to give 1 month notice, my membership can be cancelled immediately. I asked the consultant if they were sure that i didn't have to pay for another month they will make sure its cancelled and my request will go to the cancellations department. A few days later Macgregore Jack called me, telling me not to cancel and he will give me 50% off my R800 fees for 2 months and see what they can do in the mean time. I asked if i still cant afford it what then, he said that my cancellation will go through, to which i agreed. Before the 2 months were up i stopped going to gym and advised Jack to proceed with the cancellation and stop the debit order as i could not afford R800 going off my account. He did not and the following month The took out R800 from my bank which money was for another debit order. I have called Planet Fitness head office complaints and was given the run around. i requested since all calls are recorded can they pull those call recording and show me where i was advised that they will still debit me or i would owe them, or that they informed me of a 1 month notice period that i would have to pay. They could not show me this or they refused to substantiate their claims, instead Jack called me saying that i have to take another contract then only will they waive the outstanding amount. I asked him so is planet fitness EXPLOITING me and my circumstances to which Jack rep**** that's how they do business. I have to make sure there is no money left in my account because no Planet fitness is tracking my account and no matter how much money i have in my account they debit it and to reverse the debit order every time i have to pay R50. To date they have *******ly handed me over to their collections department demanding i pay in excess of R2000 to Laundau Collections or they would list me. imagine the audacity when i followed protocol to cancel months after it ended. This is not the first time i have heard from employees of Planet Fitness that they always do it to force people to stay. I am UTTERLY DISGUSTED WITH PLANET FITNESS AND HOW THEY EXPLOIT PEOPLE