AS
Azariya S

1 reviews | Active since Feb 2023

12 Dec 2023, 09:08

Utter Bullsh*t!!!! I will not pay anything!!

I have recently joined, taking on the Black Friday special, I was told without asking that I would get a second club free (I have record of the messages from the Sales Consultant) and my debit dates were discussed all before I signed. Everything was agreed upon. When I went the first week of December I was enquiring at Morningside Gym, which was my second club, and they couldn't pick up anything. Whilst at the gym I called my Sales Consultant and she confirmed that she has loaded The Wanderers, so I go back to reception and the lady was like nothing is reflecting, and that I should call the centre and ask them to add it. That Monday I call them and they tell me that the second club option is not part of my package and I can do a transfer. They gone on further saying I need to pay an amount to verify my membership. I had already paid the necessary amounts when going to collect my tag. Today (12/12/2023) I contact call centre to cancel my membership and I am told I will have to pay an amount of R2000 to cancel this. Is this justice? I was given wrong information ad been **** to!!!! I don't think that even as per a signed contract I should be told to pay this. In all fairness that damn sales consultant should pay! They are very quick to sign you on, but lie to you, and we on the receiving end expect they are doing an accurate job and are looking out for their customers. I will not pay this and my membership should be cancelled with immediate effect. This is utter bullsh*t. Planet Fitness should really pay attention to it's feedback, because I am not the first and only person to be having problems!

0
Replies (1)
Planet Fitness
Planet Fitness's reply19 Dec 2023, 08:51
Official
Hi, Azariya,
Thank you for reaching out.  We've escalated a ticket on your behalf. 
Our senior consultant will contact you as soon as possible. 

Best regards.