Useless Support Team

When I first joined Planet Fitness I was unemployed and did not have a bank account so my sister at the time helped me out by assisting with the payment. She then got a opportunity to head to the USA and closed both my account and her account paying the 'close-of-contract-fee'. When I got employment I went to the gym (Meadowdale) explaining the situation and asked them should I resign a contract and they told me that it is not needed as it will be a month-to-month and I just need to make payment.

I still did not have a bank account at the time so I made one payment via eft from a family member and one payment via atm transfer. I lost my job once again and couldn't pay and also didn't go gym. When I did a query again, because I wanted to start training, I was told that I owe you R2000.00 and that when you tried to debit my account it didn't go through, which is funny because I never gave account details due to above mentioned reasons???

I've been struggling to get this sorted for some time now and it doesn't seem like there is much effort on your support side to assist me as I constantly need to follow up and repeat the same details over and over. I will not be held liable for this amount and needs to be sorted ASAP. This is my last resort now as your support is utterly useless.