SP
Sophia P

1 reviews | Active since Jul 2016

05 Jul 2016, 10:06

Useless Service

<p>&nbsp;Useless Service</p> <p>Planet Fitness/Just Gym whatever you choose to call yourselves. For some reason i have been double debited this month when i called i was first told its the yearly levy which usually goes off in December. I asked why has it been moved to July they log a query &nbsp;PF ********** . I called back the lady says sorry its a system error and you debit order date has been changed to the 1st by whom no one can confirm that. Not even the decency to apologise. No one in their Senior Management can be reached. &nbsp;i expect a call from you because this cannot continue.&nbsp;&nbsp;</p> <p>That call Center Agent KhanyisileTsotetsi&nbsp;has the audacity to tell me finding out who changed it wont solve anything!!!!! Really that is my account and you cannot do as you wish. I am going to take this further.&nbsp;</p> <p>My debit order has bee changed 3 times so far by whose authority?</p>

0
Replies (2)
Planet Fitness
Planet Fitness's reply07 Jul 2016, 06:05
Official

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness

SP
Sophia P's update12 Jul 2016, 08:38
Reviewer Update

Still no response from Planet Fitness yet you are calling me saying my account is in arrears. It is in arrears because you changed my debit order date. You cant continue doing as you wish with my money. This is totally unacceptable.

I am taking this further.