SB
Steven B

1 reviews | Active since Jul 2015

02 Jul 2015, 14:13

Useless

From sign up its been such a hassle.<br> <br> First - the sales consultant, didn't inform my girlfriend and I of a sign up.. Which we were even willing to pay at that moment. He said that no, its just the R399 monthly fee that's it. <br> <br> A month later I wanted to upgrade to black tag which we did.<br> Again wanting to know for the upfront payment.. He said no.. It will only come off month end. <br> <br> So from that one of my payments was taken as a sign up fee so I fell a month Behind!<br> <br> That's one month to catch up of R1050,00<br> <br> Now a month downl the line.. I get double debited again. For now a maintenance fee which we weren't informed of either!<br> <br> So again almost a R1000 for this months fee!?? <br> <br> We've been bounced between the branch manager, and the sales consultant! The manager saying it's not his problem it's the sales consultant.. And visa versa?!? <br> <br> I've had to pay bank charges for early debit orders.. <br> Obviously I hadn't been paid yet. The agreement was for the first! <br> Not the 28th or 29th or 30th or whenever you want! <br> <br> This service has been the worst in my entire life! <br> <br> We joined there because at first it was fantastic.. Little did we know how planet fitness is!

0
Replies (1)
Planet Fitness
Planet Fitness's reply06 Jul 2015, 15:08
Official
Hello Stevedebeer,

We Thank you for contacting us ,

One of our member respondents will be in contact to assist.

Yours in Fitness