Urgent Complaint Regarding Vitality Points Issue

Dear Planet Fitness Management,

I hope this message finds you well. I am writing to express my deep dissatisfaction with the ongoing issue regarding my Vitality points, which remains unresolved despite numerous attempts to seek assistance from your senior manager, Maarten (apologies if the name is misspelled).

For the past few months, I have repeatedly contacted Maarten to address why I am not receiving my Vitality points for each gym visit. Unfortunately, despite my consistent follow-ups, I have yet to receive any updates, phone calls, emails, or resolutions regarding this matter. This lack of response and action is highly unacceptable and disappointing.

My last interaction with Maarten was on Tuesday, 9th July, and since then, there has been no progress. As a loyal member of Planet Fitness, I expect a prompt and efficient resolution to this issue.

I request immediate attention to this matter and a clear explanation of why this issue has not been resolved thus far. Additionally, I would appreciate regular updates on the progress and the steps being taken to rectify the situation.

Thank you for your prompt attention to this matter. I look forward to your swift response and resolution.