URGENT CLARIFICATION ON OUTSANDING BALANCES AND PAYEMENTS MADE

Here’s a concise version you can send for a fast response:

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Dear Sir/Madam,

I am writing to request urgent clarification regarding my account balance. My January statement showed a closing balance of R80, yet I have since been told I owe R2,052 and then R1,732 this morning.

All payments were made using my correct membership reference, including a R700 payment in December, which I believe may not have been allocated correctly. I am only aware of a remainder of R750–R1,000 for January and February.

Please confirm that all my payments have been app**** correctly. This issue is preventing me from making the final payment for my 12-month contract.

Kind regards,