Urgent Billing Dispute & Account Correction Required

Dear Sir/Madam,

I am writing to lay a formal complaint regarding the incorrect handover of my account and the inaccurate balance currently reflected on your system.

Before the Hammanskraal gym closed, I missed one payment in June of approximately R500. I later settled this amount via the Ozow link that Planet Fitness sent to me. After I made that payment, your system failed to deduct the July debit order. Instead, you attempted to double debit me, which I reversed. In August, the same double-debit attempt occurred, and I reversed it again.

Despite this being a system error on your side, my account has now been handed over, and I am being told that I owe R1 500, when in fact I should only owe R1 000. In addition, your lawyers also debited R300 from my account, which needs to be included in the reconciliation of my account.

Based on the actual payments and the system errors, my outstanding balance should be R700, not R1 500.

This situation has negatively affected my credit score through no fault of my own. I therefore request the following: 1. Immediate correction and update of my account records. 2. A full statement showing the corrected amount due. 3. Removal of any incorrect arrears or handover status caused by your system errors. 4. Confirmation of the updated outstanding balance of R700.

I expect this matter to be resolved urgently, as the incorrect reporting has already caused financial and reputational harm.

Kindly confirm once the corrections have been made and provide the updated statement.