UPDATE: STILL BEING CHARGED, STILL NO REFUND, NOW COMPLETELY IGNORED

I honestly did not think this situation could get any worse, but somehow it has. The lack of accountability, communication and urgency in dealing with this complaint is absolutely disgraceful. I posted my original complaint in March 2026 after spending MONTHS trying to get more my money back in incorrect membership deductions refunded. It is now August 2026. I STILL HAVE NOT RECEIVED MY REFUND. Even more unbelievably, money is STILL being deducted from my account. After countless attempts to resolve this, promises that the matter would be sorted out, and assurances that I would be refunded, the communication has now simply STOPPED. My messages are being ignored and nobody appears interested in taking responsibility. How is this remotely acceptable? You cannot acknowledge that money has been incorrectly deducted from a customer's account, fail to refund it for months, continue taking more money, and then simply stop responding to the customer. This has gone far beyond a simple "system error". A system error can happen. What is completely unacceptable is the way this has been handled AFTER the error was reported. I have given more than enough time and opportunity for this matter to be corrected. Instead, I have been met with broken promises, continued deductions, no refund and now complete silence. I am absolutely FURIOUS that a customer can be treated this way. I want: Every cent incorrectly deducted from my account refunded immediately. All further deductions stopped immediately. A complete reconciliation of every amount taken from my account. Written confirmation that this matter has finally been corrected. I should not have to continuously chase a company to get back MY OWN MONEY.

STOP DEDUCTING MONEY FROM MY ACCOUNT AND REFUND WHAT YOU OWE ME.