Unprofessional Theives

We joined planet fitness wanderers at a time when they didn't allow clients to use any gym as they do now. We joined them immidiatly cancelled (the next day) because it was far away from our house and no one wanted to travel so far to the gym. We gave a guy named promise a letter stating that we would like to cancel the membership. We called him on numerous occasions and we were assured that he had done it and the membership was canceled. <br> <br> Now we have moved closer and would like to take out a membership only to find out that he did not do his job and we \owe\" planet fitness close to 9000 which is absolutely ridiculous! <br> <br> We tried to get the problem sorted out for weeks now by forwarding supporting documents to prove we had cancelled and no one is willing to help us. We call and they very unprofessionally cut us off so we can't train at the gym because we can't take out a membership because we \"owe\" money. <br> <br> This just shows that planet fitness doesn't care about its customers only about money and if this problem is not sorted out at the earliest I will take my business elsewhere! "