UNPROFESSIONAL SERVICE, ******** DEBIT AND FALSE CONFIRMATION OF MEMBERSHIP CANCELLATION

Hi Planet Fitness

I am absolutely disgusted by your customer service and etiquette, I have been trying to cancel my membership since February 2020 with no assistance from your agents.

Your call center is extremely difficult to get through to and I am put on hold for hours without speaking to anyone.

Your call centre was closed during the lock down and I never got an answer to my cancellation request.

I logged an online query on 23/08/2020 and your agent CASSANDRA who was extremely rude and arrogant called me on 24/08/2020, judging me from her high horse, told me my cancellation was processed and i would get a response within 3 days. It is now the 01 September 2020 and NO RESPONSE FROM HER OR PLANET FITNESS despite my numerous emails to HER AND PLANET FITNESS. You took it upon yourselves to DEBIT MY ACCOUNT TODAY 01/09/2020 FOR MY MONTHLY MEMBERSHIP FEES when i explicitly told CASSANDRA to cancel the membership.

I WANT THIS MEMBERSHIP TERMINATED IMMEDIATELY WITH NO FURTHER DEBITS AS I CANNOT CONTINUE TO PAY FOR SOMETHING I WILL NOT USE DUE TO COVID!!!!! YOUR CASSANDRA WAS FORCING ME TO CONTINUE MY MEMBERSHIP DESPITE THE WORLDWIDE PANDEMIC WE ARE FACING, DOES IT LOOK LIKE I WANT TO PUT MYSELF AT RISK FOR YOUR BENEFIT OF TAKING MONEY I DONT HAVE?????

REFERENCE PF*** FOR THE CALL WITH CASSANDRA p******; *** and A MILLION OTHER REFERENCE NUMBERS I RECEIVED FROM MY ONLINE SUBMISSIONS.

You extended my membership by 5 months for what??? The Government made you close your doors, thats between you and them. Leave me out of it. My Membership ends in December 2020 and I want to cancel this membership effective immediately!!!! I was quoted R950 in February when i had 11 months left on my membership. The fact that my membership ends in December 2020, i should not be charged that much for cancellations. I didnt force you to close your doors and freeze memberships.

THIS IS DISGUSTING BEHAVIOR FROM PLANET FITNESS AND CASSANDRA WHO HAS NO ETIQUETTE ON HOW TO HANDLE CLIENTS. CASSANDRA SHOULD BE SENT FOR EXTENSIVE TRAINING OR CHANGE HER DEPARTMENT SO SHE DOESNT HAVE TO AGGRAVATE ANY MORE CLIENTS.

I would appreciate an urgent response with confirmation that the membership is cancelled and no further debiting of my account as I do not have the money to pay you for something I am not using. RETURN MY MONEY TO ME.

I await an urgent response.

Regards Sabisha ***