Unprofessional Pathetic Service with no communication skills

I have signed up at the Claremont Cape town branch in November 2024 on a black Friday deal and have not had a single Debit order correct to date. In December i was not debited and on my first day going to gym I get told that I did not make payment as if it's my fault by the rude staff. The prices also increased the next month and I received no comms about this.

In January I get debited more that ×3 time amount I agreed to and when I follow up with the consultant as I was our of the province I received no help until I went into the branch and sorted out my Vitality.

On the 31/01 I get confirmation of the correct amount and yet again I'm debited in February and March the incorrect amount.

I have proof of the countless times I have reached out to the manager and had not received any feedback. Really pathetic and unprofessional service.

I would definitely not recommend planet fitness Claremont especially. The Durban Umhlanga branch is definitely much better service