Unprofessional ****mers of Note

I have had the worst experience in cancelling my membership I joined in Feb 2023. It was a 12 month contract which I tried to cancel around August 2023. I emailed, I called with no response and subsequently went to the branch I signed up in who told me it would be cancelled if I settle the outstanding amount and I did. I requested a statement and my email was not rep**** to. Fast forward to now, I recently received an SMS from Landau Collection to say I’m owing Planet Fitness R12000+. I never received correspondence from Planet Fitness regarding automatic renewal of my contract or anything so I am appalled and would like an explanation.