Unprofessional *****

I came to planet fitness to open a contract in October 2019 , whilst with the sales consultant i explained to her that the joining fee was too much for me to consider and that i do not agree to the levy being charged as i am a new client.

The consultant then called the CGM who after talking to me told me he will remove the joining fee as well as exempt me for the annual levy as i am a new customer.

In december of 2019 to my surpise my account was debited with R1400 for the annual levy , i then logged a complaint with the call centre to tell them what was agreed with the CGM

below is the resonse i received

Dear Crystal , Your reference number is PF***

Due to lack of tangible proof that the levy fee would be excempt as response from the CGM is that they did not speak to you regarding the levy ,the levy fee is due to be paid

Yours in Health Planet Fitness Team

this is unacceptable to me because now its my word against his and i did not expect such unprofessionalism from Planet fitness , and now i understand why clients are leaving to go back to virgin because at least they keep to their word