KvDv
Karen van Deventer vandeventerkaren
1 reviews | Active since Jul 2023
21 Oct 2024, 07:45
Unprofessional
I received a reply to my previous complaint, but the lady is very unprofessional by not leaving any contact details where I can get hold of her to reply on her request.
Helpful (0)
Replies (6)0
Replies (6)
Planet Fitness's replyOfficial
21 Oct 2024, 10:20Good day, Karen,
Thank you for reaching out to us. We apologize for the inconvenience and understand that your inquiry has not yet been fully resolved.
Our records indicate that the membership in question is registered under Mr. Ben Van Beventer.
We have logged a ticket and escalated the matter to the relevant department for further attention.
We have logged a ticket and escalated the matter to the relevant department for further attention.
A senior consultant will be in touch with you shortly to provide assistance.
Best regards,
Planet Fitness Team
Planet Fitness Team
Planet Fitness's reply21 Oct 2024, 10:20
Official
Good day, Karen,
Thank you for reaching out to us. We apologize for the inconvenience and understand that your inquiry has not yet been fully resolved.
Our records indicate that the membership in question is registered under Mr. Ben Van Beventer.
We have logged a ticket and escalated the matter to the relevant department for further attention.
We have logged a ticket and escalated the matter to the relevant department for further attention.
A senior consultant will be in touch with you shortly to provide assistance.
Best regards,
Planet Fitness Team
Planet Fitness Team
KvDv
Karen van Deventer vandeventerkaren's updateReviewer Update
21 Oct 2024, 10:25Please as I we requested them to cancel it within the first week due to transport and they assured us that we will even get our money back and now this I promise You the whole of SA will hear of this one consultant not to be trusted
KvDv
Karen van Deventer vandeventerkaren's update21 Oct 2024, 10:25
Reviewer Update
Please as I we requested them to cancel it within the first week due to transport and they assured us that we will even get our money back and now this I promise You the whole of SA will hear of this one consultant not to be trusted
KvDv
Karen van Deventer vandeventerkaren's updateReviewer Update
21 Oct 2024, 12:39He asked me to handle this as he is on his way to go to the lawyers. so if you don't want lawyers to contact you straight i suggest that You contact me I am his wife and we are married in community of property which means if you don't know your law he must get my consent to enter into any agreement or contract for debt
KvDv
Karen van Deventer vandeventerkaren's update21 Oct 2024, 12:39
Reviewer Update
He asked me to handle this as he is on his way to go to the lawyers. so if you don't want lawyers to contact you straight i suggest that You contact me I am his wife and we are married in community of property which means if you don't know your law he must get my consent to enter into any agreement or contract for debt
KvDv
Karen van Deventer vandeventerkaren's updateReviewer Update
21 Oct 2024, 12:59The lady did try to phone me but if you phone her back you get to deal with people that says they can't speak to you they need to speak to your husband so can that lady please phone me back right now
KvDv
Karen van Deventer vandeventerkaren's update21 Oct 2024, 12:59
Reviewer Update
The lady did try to phone me but if you phone her back you get to deal with people that says they can't speak to you they need to speak to your husband so can that lady please phone me back right now
KvDv
Karen van Deventer vandeventerkaren's updateReviewer Update
21 Oct 2024, 13:26Email address he must send it to
KvDv
Karen van Deventer vandeventerkaren's update21 Oct 2024, 13:26
Reviewer Update
Email address he must send it to
KvDv
Karen van Deventer vandeventerkaren's updateReviewer Update
21 Oct 2024, 13:29Thank you
KvDv
Karen van Deventer vandeventerkaren's update21 Oct 2024, 13:29
Reviewer Update
Thank you