Unprofessional Etiquette by Planet Fitness Head office

My Name is Leonardo Paulo Uambembe (C)*** Planet Fitness Head office has the worst and poorest Etiquette I keep having problems of late with the Head office when it comes to debit orders before they debit your account they do not communicate on the exact amount and they are bully and do not value clients and are very much aware that a lot of members are cancelling their contracts because of their unprofessional behavior last week they debit my account R1000 without any communication as my membership is R 500 and because Sanlam Realitor said to them that they were not able to debit and instead of Planet Fitness communicating with me regarding this they go and debit R1000 and again in November they did not debit my account the amount of R 218 and came January no communication they double debited my account and last week they promised to get back to me with an answer within 72 Hours they failed to do so and I spoke to a lady by the name of Mbali and reference number provided is PF*** this past Monday and I asked her to call me within 24 hours and she failed and yet I was handed to Saya Recovery for them to collect the outstanding amount instead of finding a solution when I took this contract I was paying R99 a month and then took a black tag as my membership is nation wide then it went to R500 with Sanlam Reality and I was told without the benefits I was going to pay R799 instead the amount jumped from R 799 to a R1000 instead of proper communication they do as they please I love the brand I left Virgin Active for them but however Planet Fitness Head office must get their ducks in a row otherwise they will start loosing clients which is already happening because of this I was not the 1st nor the 2nd person that this has happen too