Unpleasant experience

It leaves a bad taste in my mouth when this happens. I had a meeting today at the centre and thereafter decided to pop into Planet Fitness as it looked so welcoming from the outside. unfortunately, welcoming is not how the receptionist there is. i asked her a couple of questions including whether the manager was available as i wanted to compliment on the establishment but all she asked me was: exactly which manager i was looking for. I went on to ask about pamphlets or any information on the club and her response was: why? she then called on another lady to assist me who also asked me why i wanted their prices. i then asked if i should rather go to virgin active for prices and the lady (Bareng) went and brought what looks like a form, scribbled on it and at this point the other lady has left the front. At this point now, my colleague and i are irritated and i just asked them to give me the paper so i can leave. Again a question: Are you going to come? i rep**** no. Bareng asked why? i told her that initially i was interested but that now i wasn't because of the unpleasant experience and that i find it very sad that there are people who still treat others that way. as we left, Bareng shouted from inside: well if you are not going to come then bring back our paper. i immediately shrunk the paper and threw it in the bin.

My disappointment lies in this that for a place like that, customer service should be at the core of things. i am opening a business at the centre but atleast now i know, that my staff and i will rather visit Virgin Active. Hopefully, we can get a pricelist or something there.