Unlrofessional and dishonest.

I joined planet fitness Queenswood in March. The contract was signed and it was stated that the first 3 months would be 299 as a joining special.

I phoned head office to transfer to the Montana branch as there are zero Covid-19 protocols. When I asked the consultant how I should pay the transfer fee, she stated that I was in credit and that I do not need to make any payment.

Now my membership is blocked. This is utterly embarressing as well as unprofessional . They now stated I owe a transfer fee amd they did not activate the debit order so every month up to June has been collected,but they forgot about April Now it becomes my issue. I understand that theu record phone calls so I demanded it to be sent to me.

This service was why I cancelled my membership a few years ago. No debit orders have been sent back since I signed up. If a debit order bounces,I get notified by my personal banker. So, if something was unpaid it was not my doing but your negligence. Now I have to face a que of people at the gym listening to the receptionist saying I am in arrears.

I am demanding asap termination of the membership

I am not becoming yet another planet fitness victim who struggles due to your incompetence for months.