KS
Karen S

1 reviews | Active since Jan 2011

01 Jun 2015, 13:40

******** billing for services not ordered

A transaction has just gone through my credit card, as notified by Standard Bank for an amount of R498.50<br> <br> I am not a Planet Fitness member - 2 or 3 years ago I was, but not for a long time now and have not recently authorised any payments or membership requests. This transaction is *****. I can only assume a sales person is trying to earn a commission payment for the month by pushing through ********** sales.<br> <br> I have notified Standard Bank ***** division who will conduct an investigation should I request them to move to the next level on this. They have advised me to inform PF head office to have the transaction reversed and for PF to conduct an internal investigation as to who initiated this card transaction. I am stopping my credit card and having a new one issued now.<br> <br> Kindly contact me urgently to get my card information and reverse this transaction please.<br> <br> Thank you<br> Karen

0
Replies (1)
Planet Fitness
Planet Fitness's reply03 Jun 2015, 08:43
Official
Hello KarenGina,

We thank you for contacting us with regards to your query.

One of our member respondents will be in contact to assist you.

Yours In Fitness