1 reviews | Active since Sept 2012
Unjustified 16.18% Membership Fee Increase & No Response to Formal Dispute
I have been a Planet Fitness member since September 2021. After completing my fixed-term contract, my membership continued on a month-to-month basis.
My monthly fee increased by 10.75% from 2024 to 2025, and then by a sudden 16.18% from 2025 to 2026. I queried this, as my contract (clause 6.2) clearly states that post–fixed-term increases are limited to the greater of 10% or CPI.
Despite multiple written queries, Planet Fitness has: - Failed to provide the CPI figure or calculation used to justify a 16.18% increase - Provided responses that misstate the contract terms (including incorrectly referring to an “annual anniversary date”) - Failed to respond at all after I set a reasonable written deadline
I am not disputing that fees may increase annually — I am disputing an unsubstantiated increase that exceeds contractual limits, combined with a lack of transparency and poor dispute handling.
As a consumer, this experience has been frustrating and disappointing. I am still awaiting a substantive response or correction of the fee in line with the contract.
Desired outcome: Written justification of the increase in line with the contract, or correction of the membership fee to a compliant amount.
As outlined in my earlier emails, my concerns relate specifically to:
- The contractual basis for the 16.18% increase app**** from 2025 to 2026, and
- The absence of any CPI figure or calculation substantiating this increase, as required under clause 6.2 of the Terms and Conditions.
Failing this, I will consider the matter unresolved and will proceed to escalate it further in terms of the Consumer Protection Act, including seeking external review and/or exercising my rights as a month-to-month member.
As outlined in my earlier emails, my concerns relate specifically to:
- The contractual basis for the 16.18% increase app**** from 2025 to 2026, and
- The absence of any CPI figure or calculation substantiating this increase, as required under clause 6.2 of the Terms and Conditions.
Failing this, I will consider the matter unresolved and will proceed to escalate it further in terms of the Consumer Protection Act, including seeking external review and/or exercising my rights as a month-to-month member.
Despite Planet Fitness responding publicly, the issue remains unresolved. Each time I respond in writing to their emails, my reply is ignored, and I later receive another generic response that does not address my specific question.
Despite Planet Fitness responding publicly, the issue remains unresolved. Each time I respond in writing to their emails, my reply is ignored, and I later receive another generic response that does not address my specific question.