RD
Robert D

1 reviews | Active since May 2015

28 May 2015, 15:51

Unilateral change of conractual obligations

When Planet Fitness first opened in Claremont I took out a group membership with the (contractual) understanding that I pay an initial lump sum for the first 2/3 year's membership, and thereafter have a fixed monthly fee for all members of the group for life. <br> <br> Planet Fitness decided at the end of 2014 to unilaterally alter the conditions of this contract by cancelling some members and increasing my membership fee. This is of course *******. I would therefore appreciate it if you would with immediate effect reduce my membership fee back to its original level and reinstate the members if the group that you removed. <br> <br> I have had no response from Claremont, the \Customer Service"e-mail and failed return-call promises from the \""Customer Care\"" line.<br> <br> Now you want to unilaterally suspend all over 18s despite the original contractual obligations. <br> <br> I understand you believe that the conditions of the contract are far in my favour. In hindsight this is so but in foresight I put up what was a considerable lump sum in cash at the time and signed the contract with an authorised member of your management. This why I did it. This injection helped to fund the Claremont facility! """

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Replies (1)
Planet Fitness
Planet Fitness's reply02 Jun 2015, 07:58
Official
Hello rdalton,

We thank you for contacting us with regards to your query.

One of our member respondents will be in contact to assist you.

Yours In Fitness.