NM
Novita M
1 reviews | Active since May 2018
19 Aug 2025, 07:35
Unhygienic Planet Fitness Signature The Marc
Planet Fitness Signature The Marc
- toilets are disgusting - toilets are not cleaned regularly in the day. It’s a gym - place can’t be maintained - the toilets being dirty all the time has been an ongoing matter and I have complained numerous times to managers and staff on site - if gym opens at 7 have staff clean the steam room and those facilities before people Enter the gym. I have to wait for a good amount of time whilst it was being cleaned and there was others waiting aswell This is a signature planet fitness and the condition is terrible
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Replies (2)0
Replies (2)
Planet Fitness's replyOfficial
19 Aug 2025, 11:51Hi Novita,
Thank you for bringing this to our attention. We sincerely apologise for your experience and completely understand your frustration. Cleanliness is a top priority for us.
Please rest assured that your feedback has been noted and escalated to our operations team for immediate attention. We are also reviewing our cleaning schedules to ensure that all facilities, including the toilets and steam room, are clean and accessible before the club opens.
We truly appreciate your continued patience and are committed to resolving this matter as quickly as possible.
Kind regards,
The Planet Fitness Team. 💙
The Planet Fitness Team. 💙
Planet Fitness's reply19 Aug 2025, 11:51
Official
Hi Novita,
Thank you for bringing this to our attention. We sincerely apologise for your experience and completely understand your frustration. Cleanliness is a top priority for us.
Please rest assured that your feedback has been noted and escalated to our operations team for immediate attention. We are also reviewing our cleaning schedules to ensure that all facilities, including the toilets and steam room, are clean and accessible before the club opens.
We truly appreciate your continued patience and are committed to resolving this matter as quickly as possible.
Kind regards,
The Planet Fitness Team. 💙
The Planet Fitness Team. 💙
NM
Novita M's updateReviewer Update
21 Aug 2025, 10:20Hi
The steam room is not operational all week. The notice says there is no water in the area. The showers are working
I live in the area and there is water!
The steam room is not operational all week. The notice says there is no water in the area. The showers are working
I live in the area and there is water!
NM
Novita M's update21 Aug 2025, 10:20
Reviewer Update
Hi
The steam room is not operational all week. The notice says there is no water in the area. The showers are working
I live in the area and there is water!
The steam room is not operational all week. The notice says there is no water in the area. The showers are working
I live in the area and there is water!