Unhelpful call centre, still takes money fron you account even after you've paid your cancellation fee.

<p>I decided to cancel my gym membership this month, I went to Lynnwood Bridge Planet Fitness where I signed a memberahip contract, they told me I had to call the call centre from my cell phone, using my own airtime. First of all I was quite disgusted with this because they set my contract on auto renewal and I never asked and I was not aware of this, secondly I want to know why you can't cancel your contract at your branch, this is obviously to discourage you to cancel your contract because because everyone hates call centres.</p> <p> </p> <p>I sent a cancellation e-mail 5 days prior to the debit order date. No-one came back to me, after 23h I decided go call the call centre. I then paid my cancellation fee in full and sent a reference e-mail with the payment confirmation. When the fifteenth came they then took the R300 from my account. I called the yesterday and told them this, the lady said someone will get back to me this morning but I recieved no phone calls from them. I decided to call them again this afternoon where the guy I talked to just said sorry I won't get a refund.</p>