Unhappy planet fitness customer

I have joined planet fitness last year (2021) June sometime But I have not been able to gym at peace. We have had endless problems ever since we cancelled our contract with VIRGIN ACTIVE to join planet fitness. We joined as discovery and submitted all our documents but our documents are nowhere to be found, they have been debiting R1400 from our account every month. For the past 8 months now we have been trying to talk to the consultant even sent emails to the management but no help at all. It feels as if we are talking to brick walls. Planet fitness has no customer service at all.