Unhappy customer of Planet Fitness

We have been with Planet fitness since 2023. No problems everything went smooth. March 2025 my son went from student contract to normal contract. So from paying R330 to R599 as from 1 July 2025 as stated with the consultant. The dirt 3 months from 1stif April till end of June 2025 he will only pay R199 for these months. OK...... 2de of June I went in to the gym to pay the last R199 as their depitordes do not go off on Sundays. So Monday I paid R199 then the Tuesday the 3rd of June my son went to gym and hallo his tag is red flagged 😡. But I did pay and are up to date. Went and spoke to the consultant according to him I am R450 in arrears #seriously HOW?????. ALL my depot orders went off on time since 2023 and now all of a sudden. After 3 weeks they still can assist me with this problem but nothing. Today I went to the gym and the manager came to me and said he escalated the inquiry again and Head office rep**** and said "as per company policy" 😡. He escalated it again and said that the contract is from April, May and June amount is R199 and the from July it is R599. So here I am after almost a month my son is til red tagged, and I have no answer as why and where did my money go. So please if you consider joining planet fitness make sure about what the consultant tells you and what is on the contract.

I am so disappointed in the service that we are receiving at this stage. Looks like Head office makes their own rules and they will desite what you will pay.