unfit for members

I am writing to express my concerns regarding the debit order issue I have encountered with my membership. Recently, I received a change debit order form indicating that my banking details were incorrectly captured, which led to your inability to collect payments from my account. This error, as I understand, was made by one of your employees.

However, what concerns me most is that, despite the mistake being made on your end, I have now been charged for the months that you were unable to collect payment. In addition, I have not been contacted to resolve this issue promptly. It is my understanding that once you discovered the problem, no effort was made to correct it or to reach out to me to clarify the situation until several months later.

I would like to request a full breakdown of the banking details that were captured incorrectly, so I can better understand how this error occurred. Additionally, I kindly ask for a thorough review of my account to ensure that I am not being unfairly charged for the months in which the payment was not collected due to no fault of my own.

I trust that this matter will be resolved swiftly and fairly. Please advise on the next steps to rectify the charges, and let me know if any additional information is required from my side. I have been contacted by a very rude lady who seems to think she can speak to customers as she pleases... very poor service

Thank you for your attention to this matter. I look forward to your prompt response and resolution. Regards

S.Mncwango *** / ***