1 reviews | Active since Oct 2015
Unfairly treatment because they are renovating - we have to pay!
Unfortunately, I had to give one star as I could not go on with my review:
The Planet Fitness Branch (Ruimsig) where we signed an agreement is renovating for a while now (last two months and is still renovating until October), which means, we cannot access the Swimming Pool (which we clearly indicated, why we signed up in the first place).
We were told to go to the Fourways Branch while they renovate, which is too far for us to travel every day. (50km of driving each day which is additional costs) We contacted Planet Fitness requesting for the Agreement to be cancelled in due faith because they are in bridge of the Agreement.
We were told that we can only cancel if we pay cancellation fees or they can freeze the payment for 6 months which is not acceptable as we pay Discovery Vitality and Sanlam Reality a monthly payment too. Furthermore, they stipulated that if they do freeze they will extend the agreement with another 6 months.
This arrangement only benefit one party and we did not agree to sign an agreement and not being able to make use of the gym.
Now they responded with the terms and conditions where they say they can close of sections for renovation purposes - but for 8 months is ridiculous! Why should we carry the cost of driving up and down each day.
5 x 50km = 250km per week which is 4 x 250km = 1000km a month? Seriously!
Please advise the contact of the Franchisee / Owner as I do not accept this and will take this further.
