Unfair Practice at Planet Fitness

Absolutely Pathetic Service!!!!!! Firstly I was suddenly debited R100 more than my usual fee as per my contract, without my consent , authorization or knowledge Planet Fitness debited me extra, when I disputed it at the branch I was told it was error , a charge for a black tag which I never had or signed for , prior to this my debits were fine now suddenly they have a black tag story . I was told that on y next debit it will be less the R100 they took but I see they took the full R399 , so where is my R100 ???

Secondly when I signed up, the promo was to get a free gym bag with Ts & Cs which I have comp**** to . I am then told there is no stock of the gym bags.

I queried this serval times and was recently told it will be here in 2 weeks , today is 2 weeks+ later and I am told the same thing, " Stock has not come," yet I saw a gym member waling with his new bag in a plastic packet from the gym together with his old Planet fitness tog bag , so how is it that some members get the new bag whilst others who are owed and promised one are told there is no stock yet clearly other people are getting the bags . To me it seems that staff are giving friends and family the gym bags and are telling other members they are out of stock .

I expect a refund of my R100 and my gym bag .

This is completely against TCF( Treating customers fairly) and I will take this further should no one decide to assist me regarding my grievances