Unfair Policy by Planet Fitness

I joined planet fitness - Parklands last year 2017 but now 2018 I have relocated to Noordhoek. I called them to assist me locate Planet Fitness clubs closer to the area because I can’t seem to find any on their website even if it’s in Fishhoek and they don’t have any not even in the surrounding areas. I asked the guy I was talking to over the phone about the next step from here.... He suggested that the only option now would be going back to Planet fitness in Parklands where I joined to cancel the membership. When I got there they called the call centers of which I could have called that myself from a comfort of my own home instead of driving for 2 hours from Noordhoek to and back only to be told that I must pay +/-R1900 penalty fee to cancel the contract... my point is, I don’t want to close the membership but all I want is a gym closer to my new house and can never be expected to drive from False Bay to the West Coast everyday to attend gym. Why is Planet fitness not taking any accountability in the matter....they are not even open to assisting me or meeting me half way with this matter by reducing their penalty fee because they are at fault as well but instead Paulinah Ramodisa who assisted me over the phone was very impatient and unhelpful. How can I deal with this? How can I be expected to pay for 6-7 months worth of gym fee in penalty fees because they don’t have clubs in most areas, how is it my fault?