MM
Minky M
1 reviews | Active since Oct 2024
04 Oct 2024, 11:59
Unfair dismissal without proper investigation of personal trainer Rock
Unfair dismissal without proper investigation of (Rock) a personal trainer from Planet fitness Meadowdale. I have been training with this guy for over a year now. Very happy with his service and majority of his clients also can attest to that. So we were surprised and highly disappointed to be informed this morning that he was fired from the gym. Did planet fitness consider that it’s the beginning of the new month and most of his clients which is also their clients have paid money for personal training for this month. So if he’s fired now it means that we forfeit our money.
Helpful (0)
Replies (4)0
Replies (4)
Planet Fitness's replyOfficial
04 Oct 2024, 13:00Good day Minky,
Thank you for contacting us.
We regret to hear that you are dissatisfied with the company's choice to end the relationship between our parties.
Although we are unable to share specific information regarding the reasons for the termination, please understand that such decisions are made after thorough consideration and in accordance with our internal policies, always prioritizing the best interests of our members.
Warm regards,
Planet Fitness Team.
Planet Fitness Team.
Planet Fitness's reply04 Oct 2024, 13:00
Official
Good day Minky,
Thank you for contacting us.
We regret to hear that you are dissatisfied with the company's choice to end the relationship between our parties.
Although we are unable to share specific information regarding the reasons for the termination, please understand that such decisions are made after thorough consideration and in accordance with our internal policies, always prioritizing the best interests of our members.
Warm regards,
Planet Fitness Team.
Planet Fitness Team.
MM
Minky M's updateReviewer Update
04 Oct 2024, 14:23Best interest of your members how? When we have paid and we are losing our money?
MM
Minky M's update04 Oct 2024, 14:23
Reviewer Update
Best interest of your members how? When we have paid and we are losing our money?
MM
Minky M's updateReviewer Update
04 Oct 2024, 14:27Best interest of your members how? When we have paid and we are losing our money?
MM
Minky M's update04 Oct 2024, 14:27
Reviewer Update
Best interest of your members how? When we have paid and we are losing our money?
Planet Fitness's replyOfficial
08 Oct 2024, 12:36Hi Minky,
Thank you for getting in touch with us. We truly value your membership and take all concerns very seriously.
We understand your situation regarding the Personal Trainer you engaged with. Unfortunately, due to a serious breach of our policies and professional standards, we have had to terminate our relationship with this trainer. This action was taken to protect both our members and the integrity of our club environment.
As Personal Trainers at Planet Fitness operate as independent service providers under our agreements, we recommend contacting the trainer directly to discuss any outstanding sessions or potential refunds. While we are not directly involved in these agreements, we are here to offer any guidance or support you may need in resolving this matter.
We sincerely apologise for any inconvenience this has caused and are committed to helping you continue your fitness journey with us.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Planet Fitness
Planet Fitness
Planet Fitness's reply08 Oct 2024, 12:36
Official
Hi Minky,
Thank you for getting in touch with us. We truly value your membership and take all concerns very seriously.
We understand your situation regarding the Personal Trainer you engaged with. Unfortunately, due to a serious breach of our policies and professional standards, we have had to terminate our relationship with this trainer. This action was taken to protect both our members and the integrity of our club environment.
As Personal Trainers at Planet Fitness operate as independent service providers under our agreements, we recommend contacting the trainer directly to discuss any outstanding sessions or potential refunds. While we are not directly involved in these agreements, we are here to offer any guidance or support you may need in resolving this matter.
We sincerely apologise for any inconvenience this has caused and are committed to helping you continue your fitness journey with us.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Planet Fitness
Planet Fitness