Unfair Charges After Cancellation Request Ignored

I submitted a cancellation request for my Planet Fitness membership on 7 April 2025, well within the required notice period. I did not receive confirmation of the cancellation or any indication that further action was required from my side.

Now, more than a month later, I received communication stating that my account is in arrears of R989, and I'm being asked to settle R494.50 only if I sign a new 12- or 24-month contract. I find this practice unfair and unacceptable.

I acted in good faith by cancelling on time, and I believe the outstanding amount should not have accumulated. I was not contacted successfully (as claimed), and no proof of those attempts has been provided.

I am now being pressured to either pay and rejoin or risk the account being sent to collections. This feels like coercion, and I am extremely disappointed with how my cancellation has been handled.

I kindly request that Planet Fitness:

Acknowledge my cancellation dated 7 April 2025

Waive all charges accrued after this date

Close my account with no further obligations