Bb
Bongani bonga.sithole

1 reviews | Active since May 2025

05 Oct 2025, 17:30

Unfair business practise

I was recruited by one of the consultants whilst at kolonnade mall in montana to join the gym, the consultant shared a fee with me which i agreed to and also agreed to come through to the gym to sign up. We signed up, but it was now a different fee and a different consultant. When i queried i was given the run-around. The matter ended up at their head-office finance when i informed them that the fee that i am being charged and the one initially agreed on are different, they wanted proof from me which i sent and they said they will follow up with the kolonnade branch. Next thing i know i get an email saying the matter has been closed without any feedback or wayforward. Right now i need them to change the contract to what we had initially agreed on or cancel this contract at their own cost.

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Replies (1)
Planet Fitness
Planet Fitness's reply07 Oct 2025, 14:19
Official
Hi Bongani, 

Thank you for reaching out and for bringing this matter to our attention. We’re sorry to hear about your experience and the confusion regarding your membership fee. 
We’ll investigate this with the relevant team and be in touch with you soon to provide feedback and a way forward. 

Kind regards,
The Planet Fitness Team. 💙