********* dishonest *******

I went to planet fitness rosebank before it moved and I logged a complaint with the manager and also requested to have my membership canceled because prior to joining the gym I was not made aware that the gym had plans to move, working out at PF rosebank was convenient for me because I was working at rosebank at that time. If I had been made aware that the gym was closing and moving to a different location I would have not bothered to join the gym for this reason I requested that my membership be canceled without any penalties because this was ********* and dishonest, I was only told after I had joined the gym that they were moving. The branch manager said I can either send an email or call the customer service and plead my case, I told him I wanted the matter resolved right there and then. I used their phone to call the Customer Service line to log the complaint and requested my membership to immediately canceled. They never sent me a cancelation form.

I received a call from a customer service agent sometime in December 2019 I was told I have to pay a cancelation fee, I agreed to this because at this point I did not mind to pay the fee as I just wanted out I asked that they debit that amount from my account. Instead of sending me a cancelation form I was told the fee would be discounted somehow if I agreed to continue using my membership until the end of January 2020. After this agreement I figured the cancelation fee would be debited from my account as discussed and I would finally receive a cancelation form.

To this day I have not received a cancelation form, even after numerous follow-ups and requests to have my membership canceled. PLANET FITNESS HAS MADE IT DIFFICULT FOR ME TO TERMINATE MY CONTRACT WITH THEM SINCE 2019 WHEN I WAS STILL EMPLOYED, ABLE AND WILLING TO PAY FOR THE PENALTIEST they did not debit the cancelation fee back then but they are able to debit a monthly fee for a membership I do not want, a membership that I cannot use and have not used since 2019.

When gyms opened after the 2020 lockdown they started debiting a membership fee. I block the orders but they changed bank numbers and used other accounts. THIS is thievery and unacceptable.

When I asked for a cancelation form and for the fee to be debited they did not comply. Not only did they not comply they have now escalated the cancelation fee and are overcharging me. I am getting calls from attorneys?? To think in a time of the world facing a pandemic you get companies like planet fitness robbing innocent people and making an internal issue the customers fault to deal with for their incompetence. Treating customers fairly does not exist at planet fitness. Poor communication, poor service delivery. Planet Fitness should advise as to where I should get the money now, now that I am currently unemployed.