********* contracts and Bad Customer service

First of all you do not even have a customer service or call center option to choose when raising a complaint! I someone have a little respect at planet fitness I believe that you will sort this out asap! I signed a 2 year contract in Oct 2017. I contacted planet fitness in Nov/Dec 2019 to find out when my contract is done, because I saw that the monthly deposit was still going off. They advised me that my contract will only end in Feb 2020. The debit order did not go through in Dec and I called to explain, during which I found out that my contract does not end in Feb I need to cancel myself. Apparently I received a sms stating that I am now on a month to month bases, which I did not agree on, that is why I signed for 2years only. Now there is still an outstanding amount close to a R1000 which I do not have at the moment, I want to arrange a down payment, but the lady at the call center said it cannot be done, they have to give me over to the attorneys. How is this possible?? I am trying to sort this out but it seems impossible. PLEASE tell me that there is someone at Planet Fitness better equipped to sort this out. Legally I am only liable for 2 years as I did not agree to the month to month option, someone should have called me as respectable customer service agent should. At this stage and with what I am experiencing with this Company is that I am highly disappointed in your service, because you will carry the sun moon and stars to add someone to your scheme, and once added you do not give a flying ****. I will not recommend this gym to anyone because of BAD customer service.