********* business protocol

<p>Planet Fitness wishes to compete with world reknown brands but treat their customers like ****!. I joined planet fitness last year via the Liberty rewards programme and was told by the club manager Gavin Pringle as well as their regional sales manager Warren that i will unfortunately not qualify for a kickstart program (which entails receiving a free togbag after a stipulated number of visits), Reason for this was "i have not entered into a contractual term with planet fitness as the Liberty membership was a month to month membership. Liberty benefit fell away and i recently joined planet fitness and did enter into a 12 month membership this time around. Now i am being told that i do not qualify for the kickstart programme because im a "rejoin", how can i be a rejoin if i didnt have a contract initally and how can i not qualify for something if im in a contract?? i feel that i have been done down by this company for a measely bag which i can easily purchase myself but its the business ethics that needs to be questioned! I never personally cancel my membership previously, the benefit fell away. I never received my togbag before, i would like mine now since legally i have entered a contract. What the business rules are does not matter to me!!</p>