********* business practise from Planet Fitness

I got a call from Saya Recoveries to say I have been handed over by Planet Fitness for R463 The contract start date was 2014/10/04. It clearly states it is for 24 months which should end 2016/10/03. When I signed the contract, the consultant did not say that if the contract does not start at the beginning of the month, it will end at the end of the month. It was not done in writing and it is no where on the legal signed contract. They also have no record on my signature whereby I accept this.

I cancelled this account on Thursday the 1st Sept 2016. I even had a disagreement with the consultant as he wanted to charge me for the full month of October stating that’s when the contract ends. He said he would log the compliant and I have ever heard back from Planet Fitness then 1st September 2016.

Now yesterday 4th June 2018, 1 .5 years later I get a call from Saya Recoveries to say I have been handed over by Planet Fitness.

I will happily pay for 3 days (R41.77) as per the legal signed contract attached.

Planet Fitness are not willing to provide me with the following: • Proof that the consultant advised me of the extension date of 1st Nov 2016 when cancelling the contract • My signature whereby I agreed for the extension of 1st Nov 2016 • Proof that Planet Fitness has been calling my cell phone asking for the money since October 2016

This has left a very bad impression as for R400 they will lose my business for life and every person I tell this story too. Talk about really not caring about passed clients or future clients.

I have opened a case with the Ombudsman and National Consumer Forum