Uncaring attitude on contract dates bungle

Complaint - Poor admin, no accountability. In 2012 I signed a 36 month contract with planet fitness starting on 03 September 2012 On Monday morning of the 4th May 2015, I was made aware by the Front Desk at Planet Fitness at Rosebank that my contract had expired. On Tuesday 5th May I went to Planet Fitness Wanderers with my signed Contract to see what the problem was. The consultants present saw the problem and asked me to wait for Mr Promise. After waiting 40 minutes for Promise to become available -he immediately saw that the contract was incorrectly logged on the system. He made a copy of my contract and said he would have the admin department sort it out. He explained that it would take two days to resolve. On Monday, 11th May 2015, Mr Promise was unavailable, so I asked to see another consultant. I had to re-explain the problem to Mr Malcolm. He understood. Took my contract to make a another copy for Ms Leigh-Ann in the admin department. I was told that it would take two days to resolve with Head Office. On Friday, 15th May, I again spoke to Malcolm, who again gave the same instructions. Tuesday 18th I was told that matter would likely be sent to HO on Wednesday