Unauthorized Deduction from my Bank Account

Item: Planet Fitness
Rating: 1
Author: Amanda E

I have contacted Planet Fitness via email on numerous occasions regarding cancellation (this was in October 2019). The agent that helped us, never cancelled the contract and now I am stuck with 2 contracts I cannot afford.

Then I contacted them again to freeze the contract until next year as I lost half my income due to the Covid, they NEVER responded and still deduct the following amounts of my account (without my consent) R1538 R419 R749 R399 They increased the debit amount without consulting me EVER!

I want this matter resolved ASAP or I will take matters to a lawyer.

They are so quick to ***** your money, but have ZERO Customer Service!!!!

Helpful (0)

Replies (2)

Planet Fitness's replyOfficial

03 Nov 2020, 09:34

Hi Amanda,

Thank you for your message.

Please could I ask you to email me all your details ID No, Contact Number and email address to *** and I will get someone to get in touch with you right away.

Planet Fitness's reply03 Nov 2020, 09:34

Official

Hi Amanda,

Thank you for your message.

Please could I ask you to email me all your details ID No, Contact Number and email address to *** and I will get someone to get in touch with you right away.

Amanda E's updateReviewer Update

03 Nov 2020, 09:39

So where exactly must I mail it to?

Amanda E's update03 Nov 2020, 09:39

Reviewer Update

So where exactly must I mail it to?