mS
maryanne S

1 reviews | Active since Jan 2016

05 Jan 2016, 17:41

unauthorized debits in Dec

I Renewed my membership at the gym in July. I gave Malcolm,sales Manager my info over phone. Then I changed my mind and went into the gym, the application form was already completed . I paid by Card and scratched out my bank details and signed the area. I signed the form and left for a lesson . In my absence and after I had signed the application form MY BANK INFO WAS RE ENTERED without discussion or disclosure. At no time was I told that Bank details were a condition of membership. I did not check my copy of Application form when I got it, on the way out, as I'm not used to checking my back. <br> Early Dec I saw a debit on my Bank Account and went to check my contract with the gym and lo and behold there were my Bank details added in.<br> No one from Planet Fitness has bother to ask why I Stopped Payment on the Debit and on the 28th Dec I was re debited for an increased amount. <br> Using someones Bank details without their permission is *****.

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Replies (1)
Planet Fitness
Planet Fitness's reply06 Jan 2016, 11:02
Official
Hello meneb,

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness