Unauthorized Debit Orders and constant lies

I have been trying to sort out a contract migration for 2 months. I phone everyday to speak to a supervisor and get told "they're in a meeting. They will phone you back". They never do.

We moved house recently and were told that if we start a new contract with a different PF club then there will be no cancellation fee and that they would not debit our account. We have had to pay for the month of September even though we started this process in August. We were told over and over that if we open a new contract there will be no cancellation fee. They then went ahead and debited our account (without warning or permission) R3000!!!

I have phoned the call center 3 times today to speak to a supervisor. The first call agent told me that they were in a meeting until 9. I called back at 9.05 and was told that I was going through to a supervisor. I was put on hold for nearly 10 minutes. I then called again and was told that the supervisors are still in a meeting (9.30) and that they would call me back at 10. That this will be made priority... It is 11 and I have not heard a word from them. I also requested an e-mail with a list of call reference numbers and have not received that.

I am so sick and tired of phoning and being told that they will call/e-mail me back. No one seems to know what they are doing and the "supervisors" are impossible to reach. This is the worst service I have ever received.