AB
Arend B

1 reviews | Active since Nov 2015

04 Oct 2024, 16:49

Unauthorized debi-check requests

2nd attempt from Planet Fitness to activate a monthly debit order for membership, without any signed contract. The first time when I challenged them they produced a signed contract, upon further investigation by a member of staff, this happened after my son enquired about membership. When we asked who consented to the contract they quickly apologized and said it was a misunderstanding. The second attempt they again claimed my son signed, however because he is older than 18 they can not share his signed contract with me. When I asked them how they verified my bank account details against his credentials they become uncooperative saying I have to take it up with him.

This happened about 4 months apart, clearly they are still using the forged document to try and ***** money from unsuspecting people.

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Replies (1)
Planet Fitness
Planet Fitness's reply07 Oct 2024, 12:15
Official
Good day Arend, 

Thank you for bringing this to our attention.  We sincerely apologise for the inconvenience caused. 

Our team member will investigate this matter and get back to you promptly. 
We appreciate your patience. 

Best regards,
Planet Fitness Team.