UNAUTHORISED PAYMENTS; CONTRACT BREACH

SUMMARY I had numerous discussions with customer services AND the general manager without success about the following matters: - Annual levy (no price or % increase communicated – hence not authorized) - Annual price increase (no % increase communicated – hence not authorized) - Copy of contract requested on numerous occasions, received only 18/08/2022 - Still no copy of voice recording as promised by Byron – see details below for this

CALL 1 As an annual levy debit order went off on Saturday 02/07/2022, I phone the Olympus club @ 10:56 where Charlene took my call. I was unhappy that the amount of the annual levy was NEVER communicated, nor did I sign anywhere for that specific annual levy amount. Hence, I wanted to cancel my contract where Charlene told me I only need the serve a 3 (THREE) months’ notice. I was happy with the 3 months and stated I will call head office Monday 4 July 2022 to cancel my contract. PLEASE NOTE – nowhere in the contract it states the cancellation periods – see attached.

CALL 2 Phoned head office Monday 4 July 2022 @ 9:45 Requested to cancel my contract where aa African guy told me I should serve 4 (FOUR) months’ notice – different to what the assistant manager communicated to me 2 days earlier. I was unhappy and said will discuss with GM of the club 1st before I cancel.

CALL 3 (received) Only on 6 July 2022 @ 8:48 I received a call from Byron. He stated he will get hold of the recording to ensure I will only serve a THREE months’ notice on my contract cancellation. (PLEASE NOTE – until today 19/08/2022, I still did not receive a copy of this recording).

On 8 July 2022 I still had no response, where I sent an email to Byron and customer services at 13:50.

CALL 4 Byron could not even sort this out in 2 weeks’ time, where I then cancelled my contract 15 July 2022 @ 13:30. In this recording I noted to them I will only serve a THREE months’ notice from 4 July 2022 as Planet Fitness took on purpose long to resolve my query. Reference PF*** & PF***

THEN I needed to follow up on numerous occasions on confirmation that my contract has been cancelled. I followed up again on 18 July 2022 at 16:18 via email.

Beginning Aug 2022 an INCREASED amount went off for Planet Fitness as a debit order. I reversed this debit order and no increase value was communicated to me and hence it’s an unauthorized transaction.

Upon logging query PF*** on 17/08/2022 at 16:26, I received a call from customer service 18/08/2022 at 11:38 I stated VERY clear that the annual levy amount was not communicated (hence I reversed transaction as it is unauthorized – nowhere did I sign for this) I stated VERY clear that no increase value was communicated (hence I reversed transaction as it is unauthorized – nowhere did I sign for this) I also communicated the above mentioned on email, as well as it states NOWHERE the cancellation period.