UNAUTHORISED DEBITS-SHADY BUSINESS-NO RESPONSE FROM PF

I have emailed PLanet Fitness several times and have been ignored, not a singe call back, Pathetic customer service , as per my previous review I had an issue with the gym bag and my debit. I am now appalled to have seen on my statement that PLANET FITNESS WITH NO AUTHORISATION FROM ME DEBITED ME TWICE. THIS IS DAY LIGHT ******* . WHO IS THEIR COMPLIANCE OFFICER AND WHAT DO THEIR MANAGERS DO. I HAVE SEEN SO MANY COMPLAINTS ABOUT THEM TAKING MONEY , IT LOOK SLIKE ALL THEY DO IS STEA FROM THEIR CUSTOMERS