Unauthorised Debits & No Support From Planet Fitness

My membership ended in 2022 and continued month-to-month. In August 2023 I informed Planet Fitness that I was leaving the country and requested cancellation. My account was frozen for September and October, but without my consent they started deducting again from November 2023 while I was overseas.

I received no communication from them at all. I only discovered the issue recently when I tried to rejoin and was told I owed money.

Over the past week I’ve called twice and was told the debt team would contact me within 72 hours — they never did. Today I received an email from their retention team claiming they “tried to call me,” yet I have no missed calls. My statement shows arrears of R11 391.75, but their email says R4 588.80 and offers a “discount and write off” if I re-sign a contract. The information is completely inconsistent.

When I called for clarity, the consultant hung up on me.

If anyone experience this problem and managed to resolve it, please let me know.