Unauthorised Debit Order

Called in in May to cancel my membership which was coming to an end. Spoke to a consultant that assured me that my membership was cancelled. Was offered a free training month and at the end of the conversation we agreed that only if i am happy will i continue. I was not happy with the service thus i did not renew. Planet fitness went ahead and put a debit order end of June for membership fees. I called in and we had an argument and requested that the debit order be reversed. This was not done and i sent email to Lungi Mbatha telling him that i am reversing the debit order. I then received an sms Thursday 22 July 2015 to say my account is arrears. I tried to call planet fitness to no avail as they put me on hold for close to 30 minutes. Thursday 29 July 2015 i receive an sms that a membership fee has gone of my account. I am infuriated and do not understand how many times i need to cancel my membership and how many times i will have to explain that i cancelled my membership and do not want to be part of the gym.<br> <br> May you please get this resolved and may i get my refund immediately. I have had some of my authorised debit orders rejected because of this before.