Unauthorised Debit After I Advised I Am Financially Constrained

I am extremely upset and frustrated with Planet Fitness regarding an unauthorised debit on my account.

I clearly informed your consultant that I am currently financially constrained. Despite making this known, and despite my efforts to manage my account responsibly, a debit was processed without proper resolution or agreement.

This deduction has placed me under further financial strain and has caused unnecessary stress. It is unacceptable to debit a customer after they have clearly communicated their financial difficulties and are trying to resolve matters responsibly.

I demand an immediate reversal of the unauthorised debit, as well as reimbur*****t of any bank charges incurred as a result. The refund must reflect within 24 hours.

I also require written confirmation of the status of my membership/account to prevent this from happening again.

I expect this matter to be treated with urgency.