Unacceptable Treatment from Planet Fitness

I have been a loyal Planet Fitness member since 2018 and have always honoured my contract. Recently, I contacted them regarding a new contract, but the price offered did not work for me. I made it clear that I would not take the new contract and would continue on a month-to-month basis.

Without my consent or consultation, Planet Fitness went ahead and cancelled my membership immediately. To make matters worse, I was charged for the full month of September (which I paid on the 1st), yet I have now been told I cannot use the gym for the rest of the month.

I have called and spoken to them multiple times, but there has been no solution. Instead, I am being pressured into taking a new contract, which is unacceptable.

This is extremely disappointing and unfair treatment towards a long-standing member. I expect my membership to be reinstated immediately, or a full refund for September to be issued without further delay.